Order, Pay and Return
Order on the online shop and pay by credit or debit card, or ask for a quote and order from it. We sell Plastiform products to professional customers only.
Order Online
All prices on the shop are in euros excluding tax. You pay by credit or debit card at checkout. We send the invoice and the parcel tracking number by email, and your account keeps the order history and the invoices.
Order from a Quote
Ask for a quote through our contact page. An order becomes firm when Rivelec sends the order confirmation, within 72 hours.
Customers without an account pay on receipt of the invoice, as stated on the order confirmation. Account holders pay by bank transfer at 30 days.
Minimum billing is 150 euros net excluding tax in France and 300 euros in other countries. Below this amount, a fixed invoicing fee of 20 euros applies.
Open a Customer Account
- Send your bank details with a letter giving your company contact details, your intra-Community VAT number and, in France, your SIRET number.
- Return the customer account opening form, signed and stamped, within 7 days.
Returns
- Notify Rivelec in writing through the contact page before you send anything back.
- Returned products must be new, unused and in their original packaging. We do not take back opened or used products.
- You have 7 days from receipt to withdraw.
- Make any non-conformity claim within 7 days of delivery and give the delivery note number, the reference and the quantity.
If a parcel arrives damaged, send a registered letter with acknowledgment of receipt to the carrier within 48 hours of delivery, with a copy to Rivelec.
If in doubt, the General Terms and Conditions and the Return Policy prevail.
