Return Policy

This page summarises the returns section of our General Terms and Conditions of Sale, which prevail in case of discrepancy. Plastiform products are sold to professional customers only.

Withdrawal period

You have 7 days from the date you receive the goods to exercise your right of withdrawal.

How to return a product

• Notify us in writing before sending anything back, through our contact page, so that we can organise the collection of the products.
• Returned products must be new, unused and in their original packaging, perfectly intact.
• Products that have been opened, used or damaged are neither taken back nor refunded.

Return costs and fees

Without prior information and approval from us, return shipping costs are borne by the buyer.

When it is not clearly established that the return or dispute is attributable to us, a contribution to administrative and logistics costs is charged:

• 5% of the price excluding VAT of the returned product, within the 7-day withdrawal period;
• 10% beyond that period;
• no goods are taken back after 6 months.

Non-conformity and warranty claims

Any declaration of non-conformity must state the delivery note number, the reference and quantity concerned, and the nature of the non-conformity.

Any complaint must be made within 7 days of delivery and confirmed in writing by registered letter with acknowledgement of receipt. We reserve the right either to replace the item or to issue a credit note equal to the invoiced price.

Damage during transport

In case of damage during transport, send a registered letter with acknowledgement of receipt to the carrier within 48 hours of delivery, with a copy to Rivelec.